Frequently Asked Questions

You can track your order by visiting our Track Order page. Enter your order number (found in your order confirmation email) and email address to get real-time updates on your shipment. You'll also receive SMS and email notifications at key delivery milestones.

We offer the following shipping options:

• Standard Shipping: 3-5 business days (₹99)
• Express Shipping: 1-2 business days (₹199)
• Free Shipping: On orders above ₹999

Delivery times may vary based on your location. Remote areas may take additional 1-2 days.

Currently, we ship only within India. We are working on expanding international shipping and will announce updates on our website and social media channels.

Orders can be modified or cancelled within 1 hour of placement. Please contact our customer support at +91-9354214264 or email us at raeenenterprises2021@gmail.com immediately. Once the order is processed for shipping, cancellations may not be possible.

Delivery charges depend on your order value and location:

• Orders above ₹999: Free Shipping
• Orders below ₹999: ₹99 (Standard Shipping)
• Express Shipping: ₹199 (Available for select pin codes)

We offer a 7-day return policy from the date of delivery. To be eligible for a return:

• The product must be unused and in original condition
• All original tags must be attached
• Product must be returned in original packaging with invoice

Please note: We do not offer exchanges. For damaged or missing items, please initiate return within 24 hours of delivery.

Refund processing times:

• Prepaid Orders: 7-15 business days after we receive the return
• COD Orders: 15-20 business days for refund to your bank account

Shipping and COD charges are non-refundable. You will receive a confirmation email once your refund is processed.

If you receive a damaged or defective product, please contact us within 24 hours of delivery. You'll need to provide:

• Clear photos/videos of the damage
• Your order number
• Invoice copy

Call us at +91-9354214264 or email at raeenenterprises2021@gmail.com. We will arrange for a return and refund accordingly.

No, shipping and COD charges are non-refundable. The refund amount will only include the product price. If you received free shipping on your order and you return the product, the actual shipping cost may be deducted from your refund.

Alison provides warranty coverage for manufacturing defects in materials and workmanship. Under warranty, we offer free repair service only (no refunds or exchanges).

The warranty does NOT cover:

• Normal wear and tear (zippers, wheels, fabric abrasion)
• Damages from misuse, accidents, or mishandling
• Damages from water, heat, or chemicals
• Products bought during sale or discount schemes

To claim warranty:

1. Call our customer support at +91-9354214264 (Mon-Fri, 11 AM - 6 PM)
2. Provide your order number and original invoice
3. Share images/videos of the defect
4. Submit the warranty claim form with required details
5. Ship the product to us with original packaging (shipping charges borne by customer)

Once approved, we will repair the product and ship it back to you.

Warranty period varies by product. Most Alison products come with a 1-2 year warranty against manufacturing defects. Please check the product page or warranty card included with your purchase for specific warranty duration.

We accept the following payment methods:

• Cards: Visa, Mastercard, RuPay
• UPI: Google Pay, PhonePe, Paytm, Amazon Pay
• Net Banking: All major banks
• Cash on Delivery (COD): Available for select locations
• EMI: Available on credit cards for orders above ₹5000

Yes! We use industry-standard SSL encryption to protect your payment information. All transactions are processed through secure payment gateways (Razorpay). We do not store any credit/debit card information on our servers.

Yes, we offer Cash on Delivery for orders under ₹10,000. A nominal COD fee of ₹49 may apply. Please note that COD orders cannot be modified once placed and require full payment in cash at the time of delivery.

No, there are no hidden charges. The price you see on the product page is the final price. GST (18%) is included in the displayed price. Shipping charges (if applicable) are shown at checkout before payment.

Our bags are crafted using high-quality materials including:

• Ballistic Nylon: Water-resistant and highly durable
• Genuine Leather: Premium quality leather for executive collections
• Polyester: Lightweight and durable for everyday use
• Faux Leather: Ethically sourced vegan leather option

Check individual product pages for specific material details.

To keep your bag looking its best:

• Wipe with a soft, damp cloth for surface cleaning
• Avoid using harsh chemicals or abrasive cleaners
• Store in a cool, dry place away from direct sunlight
• For leather products, use a leather conditioner periodically
• Do not machine wash or dry clean

Each product page includes detailed dimensions and specifications. You can also:

• Check the size guide section on product pages
• Read customer reviews for real-world feedback
• Contact our support team for personalized recommendations

We recommend measuring your laptop/device for laptop bags to ensure proper fit.

We are committed to sustainable practices. Many of our products are made from recycled materials. We are continuously working to reduce our environmental impact through eco-friendly packaging and sustainable material sourcing. Look for the "Eco-Friendly" badge on product pages.